Say hello to the creative marketing experts.

The power and effectiveness of our creative marketing is something we’ve been nurturing for 20 years. Experience, intuition and insight are all key aspects we include in our creative ideas and are why our solutions get award-winning results.

Our creative base is in leafy Essex. That’s where we craft our big ideas and implement them with our vast array of integrated digital and offline services. It’s the melting pot from which our powerful marketing campaigns spill out into the big, wide world and connect with our intended target audiences.

We know how important trust is in a relationship, which is why everything we do from brand building, campaign activity, through to the physical interaction we have with our audiences thrives on consistency. A consistent brand is a brand that you can trust and one that is going to deliver a holistic and compelling customer experience across all the sales touchpoints in that person’s customer journey.

With a team of 60 creative, digital and strategically minded people across three companies, we have the ability to deliver that consistency, engagement and effective experience for your customers from start to finish.

By getting to know our clients, recognising the problems they face and understanding their objectives we can use everything at our disposal to gain insight and plan for appropriate action before creating fit-for-purposes design solutions.

Focus Family

  • All
  • Accounts/Admin
  • Client Services
  • Digital
  • Directors
  • Studio

James Mercer

Managing Director

Samantha Mercer


Jason Riley

Creative Director

Nicole Eve

Client Services Director

Sarah Wilson

Client Services Director

Andrea Pisani

Director of Operations

Ruth Aggiss

Director of Digital

Ed Calderhead

Social Director

Chelsea Christian

Account Director

Shannon Dobinson

Account Director

James Love

Account Director

Brett Cutbush

Senior Account Manager

Amber Doghan

Senior Account Manager

Armani Menditta

Senior Account Manager

Aimee Holden

Account Manager

Tia Lock

Digital Account Manager

Chloe Maynard

Account Manager

Jonathan Parker

Account Manager

Charlotte Pooley

Account Manager

Hannah Finnis

Account Executive

Sophie Hornsby

Account Executive

Emily Swain

Digital Project Manager

Neil Cartlidge

Senior Digital Designer

Danny Barnes

Senior Designer

Rachael Hudson

Senior Designer

Kate Wells

Senior Designer

Alistair Huxley

Video Producer

Will Baxter


Isabelle Blake

Motion Graphic Designer Video Editor

Charlotte Alexander

Junior Designer

Dean Allen

Studio Manager

Vicki Gilbert

Senior Artworker

N’dea Hinkson

Creative Artworker

Katie Lambourne

Creative Artworker

Jenny Allen


Gemma Flint


Greg Mayo


Sabina Mengual


Jane Thompson


Graham Weir

QA Manager

Dan Smith

Senior QA

Ellen Cable

Senior Proofreader

Lucy Drake

Mid-weight Proofreader

Jack Tobyn

Junior Web Developer

Maia Bush

Social Media Executive

Jennifer Radford

Social Media Executive

Ashleigh Hollywood

User Experience Executive

Leanne Halls


Frances Gymer

Credit Controller

Kerrie Kennedy

HR Advisor

Laura Sellwood

Office Manager

Charlotte Taylor

PA to Managing Director

Fancy joining our team?

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Our entire creative strategy focuses on the customer – ensuring they gain an optimal experience from start to finish. We implement our plan by combining creative offline and digital content, ensuring it is seen in the relevant media spaces providing engagement across all virtual or physical touch-points along its journey.

On Media
Part of the Focus Group